The Interakt alternative built into your back-office.
Interakt is an official WhatsApp Business Solution Provider with a genuinely capable Marketing & Support Hub — but WhatsApp (and its separate Sales CRM product) is all it does, disconnected from your orders and inventory. Retail Commerce OS connects the same official Meta Cloud API into the same back-office as everything else.
Why merchants move off Interakt
- One product, not two separate Interakt SKUs (Marketing Hub + Sales CRM) to license.
- WhatsApp inbox sits next to real orders and inventory, not a synced pipeline.
- No per-agent-seat fee stacked on top of a base subscription.
- One bill instead of two Interakt subscriptions plus Meta's conversation fees.
- Official Meta Cloud API, same infrastructure Interakt uses.
Replace Interakt with your back-office.
Interakt is an official WhatsApp Business Solution Provider with a genuinely capable Marketing & Support Hub — but WhatsApp (and its separate Sales CRM product) is all it does, disconnected from your orders and inventory. Retail Commerce OS connects the same official Meta Cloud API into the same back-office as everything else.
Instead of paying for Interakt as a separate subscription — with its own login and its own copy of your data — Retail Commerce OS builds whatsApp (team inbox, broadcasts & chatbot) into the same back-office that already runs your orders, inventory and customers. One bill, one dataset, one source of truth.
Nothing gets ripped out on day one. Retail Commerce OS runs alongside Interakt and the rest of your stack, syncs two-way with Shopify, and lets you export your full dataset at any time — so you switch Interakt off when you're ready, not before.
A fair read on the standalone tool
Interakt is a mature, official Meta Business Solution Provider with a genuinely useful free Starter tier for testing, solid automation and campaign tooling on its Growth/Advanced plans, and Instagram support alongside WhatsApp in one inbox — a real convenience for brands running both channels.
What it actually costs
Interakt splits its offering into two separate paid products. The Marketing & Support Hub runs free (Starter, single channel) up to roughly ₹2,799+/month (Growth) and beyond on Advanced/Enterprise; a separate Sales CRM product costs ₹2,499/month for 5 agent seats, with extra seats at ₹499/month each. Running both WhatsApp marketing and a WhatsApp-linked sales pipeline means paying for two Interakt products, plus Meta's own per-conversation charges on top of either.
Competitor pricing is publicly listed information, researched 2026-07-17, and may have changed since — verify on their site.
Coexist first. Cut over when you're ready.
Orders and customers sync two-way — Interakt keeps running exactly as it does today.
Run it alongside Interakt during evaluation — one official Meta connection per number applies either way.
Retire the Marketing Hub and Sales CRM subscriptions once the native inbox and order-linked chatbot cover what you need.
Frequently asked questions
Do I need Interakt's Sales CRM as well, or does the Marketing Hub cover it?
Interakt sells them as two separate products; here, WhatsApp conversations, order status and customer records live in one place without needing a second subscription for pipeline tracking.
Is this really the same Meta Cloud API Interakt uses?
Yes — official Meta Cloud API, same deliverability and compliance path.
What about Instagram — Interakt handles both channels in one inbox?
WhatsApp is the primary channel here; if a unified Instagram+WhatsApp inbox specifically is the deciding feature for your team, weigh that against the order-context advantage.
Can I trial this while keeping Interakt running?
Yes — nothing about connecting Shopify requires touching your existing Interakt setup.
How is this cheaper than running Interakt's two products?
One WhatsApp module replaces what Interakt sells as a Marketing Hub subscription plus a separate Sales CRM subscription with per-seat fees — that's two bills becoming part of one plan.
Is my data locked in?
No. You can export your complete workspace — customers, orders and more — in a machine-readable format at any time, and there are no exit fees.
Move Interakt onto your back-office, when you're ready.
Everything else stays running while you switch.