Terms of Service

By accessing or using Retail Commerce OS ("the Platform", "we", "us", "our"), you agree to be bound by these Terms of Service ("Terms").

If you are using the Platform on behalf of an organisation, you represent and warrant that you have authority to bind that organisation to these Terms. In that case, "you" refers to that organisation.

If you do not agree to these Terms, do not access or use the Platform.

Retail Commerce OS is a cloud-based retail management platform that provides:

• Point-of-sale (POS) billing and transaction processing tools
• Inventory management across multiple stores and warehouses
• Order management and fulfilment workflows
• Shopify two-way sync for products, orders, and inventory
• Staff management, attendance, and role-based access control
• Delivery tracking and logistics partner integrations
• Sales, channel, and inventory analytics and reporting
• Jewellery-specific modules including gold rate management and hallmark billing

The Platform is delivered as software-as-a-service (SaaS) and is subject to change. We may add, modify, or remove features at any time with reasonable notice.

3.1 Registration

You must create an account to use the Platform. You agree to provide accurate, current, and complete information during registration and to keep it updated.

3.2 Account security

You are responsible for safeguarding your login credentials and for all activity that occurs under your account. You must notify us immediately at support@retailcommerceos.com of any suspected unauthorised access. We are not liable for losses resulting from unauthorised use of your account.

3.3 Workspace isolation

Each workspace is an isolated tenant environment. Users in one workspace cannot access data from another workspace. You are responsible for managing user access, roles, and permissions within your workspace.

3.4 Account suspension

We reserve the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or remain unpaid past 14 days after a failed payment.

4.1 Plans

The Platform is available under Starter, Growth, Scale, and Enterprise plans. Current pricing is available at our pricing page. Features and limits vary by plan.

4.2 Billing cycle

Subscriptions are billed in advance on a monthly or annual cycle. Annual plans are discounted and non-refundable. Monthly plans may be cancelled at any time effective at the end of the current billing period.

4.3 Payment failure

If a payment fails, we will retry for 7 days. After that, access may be restricted to read-only mode. After 30 days of non-payment, the account may be terminated and data scheduled for deletion per our retention policy.

4.4 Price changes

We may change subscription prices with at least 30 days' written notice via email. Your continued use after the effective date constitutes acceptance of the new price.

4.5 Refunds

Fees are non-refundable except as required by applicable law or where we have materially failed to deliver the service. Requests for exception-based refunds should be directed to billing@retailcommerceos.com.

When you connect your Shopify store to the Platform, you authorise us to access your Shopify data as specified by the OAuth scopes requested. This may include products, orders, inventory, customers, and locations.

You are responsible for ensuring your use of the Shopify integration complies with Shopify's Partner Program Agreement and API Terms of Service. We act as a data processor for Shopify data on your behalf.

Revoking our Shopify access will disable sync features but will not delete data already imported into your workspace.

You agree not to use the Platform to:

• Process transactions for illegal goods or services
• Conduct fraud, money laundering, or any other financial crime
• Upload or distribute malware, viruses, or malicious code
• Scrape, crawl, or extract data from the Platform through automated means without written consent
• Attempt to reverse-engineer, decompile, or disassemble any part of the Platform
• Circumvent or disable any security or access control feature
• Impersonate any person or entity, or misrepresent your affiliation
• Violate any applicable laws or regulations, including India's IT Act 2000 and GST regulations

Violation of this section may result in immediate account termination without refund.

7.1 Your data

You retain full ownership of all business data you import, create, or generate within the Platform — including products, orders, customer records, and transaction history. We claim no intellectual property rights over your data.

7.2 Licence to us

You grant us a limited, non-exclusive, worldwide licence to host, store, process, and display your data solely to provide the Platform services to you. This licence terminates when you delete your data or close your account.

7.3 Data export

You may export your data at any time in CSV or JSON format from within the Platform. We will provide a full data export upon request within 14 days of account termination.

The Platform, including its code, design, trademarks, logos, and documentation, is owned by Retail Commerce OS and protected by copyright, trademark, and other intellectual property laws. These Terms do not transfer any ownership of our intellectual property to you.

You may provide feedback or suggestions about the Platform. You grant us an irrevocable, royalty-free licence to use such feedback to improve our products without any obligation to credit or compensate you.

We target 99.5% monthly uptime for the Platform. Scheduled maintenance is announced with at least 24 hours notice via email and in-app notification, and is typically performed during low-traffic hours (2–5 AM IST).

Unplanned downtime does not entitle you to a refund on standard plans. Enterprise plan SLA credits are governed by the separate Enterprise Agreement.

Current status is available at retailcommerceos.com.

To the maximum extent permitted by applicable law:

• Indirect damages: We are not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or goodwill, even if we have been advised of the possibility of such damages.
• Cap on liability: Our total aggregate liability to you for any claims arising under or related to these Terms shall not exceed the fees you paid to us in the 12 months preceding the event giving rise to the claim.
• No warranty: The Platform is provided "as is" and "as available" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, or non-infringement.

You agree to defend, indemnify, and hold harmless Retail Commerce OS, its affiliates, officers, employees, and agents from and against any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of:

• Your violation of these Terms
• Your use or misuse of the Platform
• Your violation of any third-party rights, including intellectual property or privacy rights
• Your data or content uploaded to the Platform

12.1 By you

You may cancel your subscription at any time through the Billing section of the Platform. Cancellation takes effect at the end of the current billing cycle.

12.2 By us

We may suspend or terminate your account immediately for violation of these Terms, illegal activity, or non-payment. We will provide 14 days notice for other terminations unless legally required to act sooner.

12.3 Effect of termination

Upon termination, your access to the Platform ceases. Your data is retained for 90 days for recovery purposes, then permanently deleted. Provisions that by their nature should survive termination (ownership, liability limits, indemnification) will survive.

These Terms are governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

Any dispute arising out of or in connection with these Terms shall be first attempted to be resolved through good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to binding arbitration in Mumbai, Maharashtra, India under the Arbitration and Conciliation Act, 1996 before a sole arbitrator.

Notwithstanding the above, either party may seek injunctive or other equitable relief from a court of competent jurisdiction to prevent irreparable harm.

We may update these Terms from time to time. We will notify you of material changes via email and in-app notification at least 14 days before they take effect. Your continued use of the Platform after the effective date constitutes your acceptance of the updated Terms.

We maintain an archive of prior versions of these Terms, available on request.

• Entire agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Platform.
• Severability: If any provision is found unenforceable, it will be modified to the minimum extent necessary, and the remaining provisions remain in full force.
• Waiver: Failure to enforce any right or provision is not a waiver of that right.
• Assignment: You may not assign your rights under these Terms without our written consent. We may assign our rights to an affiliate or successor.
• Force majeure: We are not liable for delays or failures caused by circumstances beyond our reasonable control.

Questions about these Terms should be directed to:

• Email: legal@retailcommerceos.com
• Support: support@retailcommerceos.com
• Website: retailcommerceos.com
• Address: Retail Commerce OS, Mumbai, Maharashtra, India