Questions, answered.
Everything about how Retail Commerce OS works, what it replaces, and how your data stays safe.
Product
No. Shopify stays your storefront. Retailos is the consolidated back-office — POS, inventory, orders, marketing, loyalty, support and more — that syncs two-way with Shopify. We replace the pile of apps bolted onto Shopify, not Shopify itself.
Two-way sync of products, orders, inventory and customers, with drift reconciliation and webhook health monitoring so the two systems never silently disagree.
Yes — multi-store is native. Starter is single-store, the Growth plan supports 3 locations, and Pro and Enterprise are unlimited, all from one workspace.
Yes. The POS keeps working offline and syncs the moment you reconnect.
Consolidation
Email/SMS (Klaviyo), WhatsApp (Wati/Interakt/Gallabox), loyalty (Smile/LoyaltyLion), reviews (Judge.me/Yotpo), subscriptions (Recharge), bundles, shipping (ShipStation), helpdesk (Gorgias), invoices (Order Printer), wishlist and B2B apps — around eleven tools collapse into one.
Eleven apps means eleven logins, eleven bills, and your customer, order and inventory data scattered across eleven tools that disagree. One app means one dashboard, one bill, and a single source of truth.
We help you import existing data, and the two-way Shopify sync keeps everything reconciled from day one.
Security & data
Each workspace is a fully isolated tenant with strict boundaries enforced at every layer of the stack.
Yes — every action is logged with user, IP and timestamp, and logs are tamper-proof and retained for compliance.
Granular role-based access control lets you define permissions down to the individual action with a full permission matrix.
Billing
Yes, no contracts. Cancel any time from Billing settings.
Your workspace is locked (your data stays safe) until you choose a plan. Nothing is charged automatically.
Yes — reach out via the contact page and we'll work something out.
Still have a question?
Talk to us — we usually reply within one business day.