Questions, answered.
Everything about how Retail Commerce OS works, what it replaces, and how your data stays safe.
Product
No. Shopify stays your storefront. Retail Commerce OS is the consolidated back-office — POS, inventory, orders, marketing, loyalty, support and more — that syncs two-way with Shopify. We replace the pile of apps bolted onto Shopify, not Shopify itself.
Two-way sync of products, orders, inventory and customers, with drift reconciliation and webhook health monitoring so the two systems never silently disagree.
Yes — multi-store is native. Starter is single-store, the Growth plan supports 3 locations, and Pro and Enterprise are unlimited, all from one workspace.
Yes. The POS keeps working offline and syncs the moment you reconnect.
Consolidation
Email/SMS (Klaviyo), WhatsApp (Wati/Interakt), loyalty (Smile/LoyaltyLion), reviews (Judge.me/Yotpo), subscriptions (Recharge), bundles, shipping (ShipStation/Shiprocket), helpdesk (Gorgias), invoices (Order Printer), wishlist, B2B, affiliates, calling (Aircall/Exotel), and AI shopping assistant (Zipchat/Rep AI) — a dozen-plus named tools across your stack.
No — nothing gets ripped out. Retail Commerce OS runs alongside your current tools from day one: connect Shopify, see your business in one place, and retire existing apps one at a time as renewals come up. Most merchants start with one module and expand at their own pace.
We help you import existing data, and the two-way Shopify sync keeps everything reconciled from day one.
Yes — and we encourage it if you have existing flows. Retail Commerce OS runs alongside Klaviyo from day one; both tools write to Shopify customer records, not each other. You can migrate your email/SMS at your own pace. If you want its events (orders, loyalty points, churn signals) to enrich your Klaviyo segments, enable Klaviyo Relay in workspace Settings → Integrations — it pushes identify and track events to Klaviyo in real time so your existing flows stay fed.
All of it. Export your complete workspace — products, orders, customers, inventory, loyalty balances, subscriptions, reviews, and helpdesk tickets — as JSON or CSV at any time from Settings → Export. The DPA also contractually commits us to returning all personal data in machine-readable format within 30 days of cancellation. We don't gate your data and we don't charge exit fees.
Security & data
Each workspace is a fully isolated tenant with strict boundaries enforced at every layer of the stack.
Yes — key actions across core modules are logged with user, IP and timestamp. Records are append-only by design; nothing in the product edits or deletes a written entry.
Granular role-based access control lets you define permissions down to the individual action with a full permission matrix.
Billing
Yes, no contracts. Cancel any time from Billing settings.
No — the Lite plan is free forever, no card. You keep a full single-store POS (GST billing, orders, inventory and CRM) for as long as you like. Upgrade any time for marketing, WhatsApp, more outlets and the rest — paid plans include a 14-day trial before the first charge.
Yes — reach out via the contact page and we'll work something out.
Prices are shown exclusive of 18% GST, which is added at checkout as required in India. You get a GST invoice for every payment, so GST-registered businesses can claim input tax credit.
Monthly plans can be cancelled any time and simply stop at the end of the current cycle — no lock-in. Annual plans are non-refundable once started, but you keep access for the full term you paid for. See our Terms for details.
Payments are processed by Razorpay — pay by UPI, card or netbanking. You can set up autopay so your subscription renews automatically; monthly renewals under ₹15,000 renew without needing an OTP each time.