The Gorgias alternative built into your back-office.
Gorgias is a solid helpdesk, but agents still tab between it and your commerce data. Retail Commerce OS puts the support inbox next to the order, customer and inventory record — so your team answers with full context, in one place.
Why merchants move off Gorgias
- Reply with the customer's full order history in view.
- No context-switching between helpdesk and back-office.
- One bill instead of a ticket-volume subscription plus AI-resolution add-on fees.
- Support actions are audited alongside everything else.
- No overage math once you cross a monthly ticket allowance.
Replace Gorgias with your back-office.
Gorgias is a solid helpdesk, but agents still tab between it and your commerce data. Retail Commerce OS puts the support inbox next to the order, customer and inventory record — so your team answers with full context, in one place.
Instead of paying for Gorgias as a separate subscription — with its own login and its own copy of your data — Retail Commerce OS builds support inbox into the same back-office that already runs your orders, inventory and customers. One bill, one dataset, one source of truth.
Nothing gets ripped out on day one. Retail Commerce OS runs alongside Gorgias and the rest of your stack, syncs two-way with Shopify, and lets you export your full dataset at any time — so you switch Gorgias off when you're ready, not before.
A fair read on the standalone tool
Gorgias is a mature, well-built helpdesk with genuinely useful e-commerce macros and a ticket-based (not per-seat) pricing model that scales fairly for teams that add agents without adding volume. Its AI Agent auto-resolution feature is a real time-saver for high-volume support teams that have outgrown a basic inbox.
What it actually costs
Gorgias prices by monthly ticket volume, not per seat — unlimited agents are included on Basic and above (Starter caps at 3 agents). Plans run $10/month (Starter, 50 tickets) up to $900/month (Advanced, 5,000 tickets), with per-ticket overage beyond the plan's allowance and AI Agent resolutions billed separately at roughly $0.90-$1.00 each, on top of the ticket itself.
Competitor pricing is publicly listed information, researched 2026-07-17, and may have changed since — verify on their site.
Coexist first. Cut over when you're ready.
Orders and customers sync in — Gorgias keeps handling your inbox exactly as it does today.
Start with email or your highest-volume channel inside Retail Commerce OS, where agents see the full order history without switching tabs.
Move remaining channels over once the workflow's proven — on your own timeline.
Frequently asked questions
Is Gorgias really per-seat pricing?
No — it's ticket-volume-based, with unlimited agents included from the Basic tier up (Starter caps at 3). It's a fair model; just budget by ticket volume, not headcount.
Does Retail Commerce OS have AI ticket resolution like Gorgias's AI Agent?
The AI Copilot can draft and auto-answer common tickets as part of your plan, without a separate per-resolution fee on top.
What about Gorgias's e-commerce macros and automations?
The equivalent automations run natively against your real order and customer data rather than a synced copy — the core workflows carry over, some Gorgias-specific integrations may not.
Can I keep Gorgias running while I trial this?
Yes — nothing about connecting Shopify to Retail Commerce OS requires touching your Gorgias setup.
How is this cheaper than Gorgias at high ticket volume?
Support is part of your plan rather than scaling with ticket volume and per-resolution AI fees, so a busier support season doesn't mean a bigger separate bill.
Is my data locked in?
No. You can export your complete workspace — customers, orders and more — in a machine-readable format at any time, and there are no exit fees.
Move Gorgias onto your back-office, when you're ready.
Everything else stays running while you switch.